New brain research suggests ways to be a better listener, and, as a result more empathetic.
no matter what your role. A powerful way to demonstrate empathy is through attentive, active listening. But listening is harder than it sounds. New brain research suggests ways to be a better listener, and, as a result, more empathetic.
Unfortunately, listening has become less common as people are increasingly distracted, multitasking and giving continuous partial attention to many things at once. Hearing is something people do all the time, but listening takes effort. Historically, interpersonal skills gurus have emphasized the importance of intentional listening or active listening, but new brain research takes these to a new level.Building your listening skills is worth your effort for many reasons.
Listening builds relationships. In a world where attention is one of the most scarce resources, giving attention and paying attention are demonstrations someone is important enough for your time and focus. And it’s always clear when people are listening or not, even through zoom calls. A recent study of over 2,000 people byfound listening built relationships and actually contributed to brain health and cognitive resilience for those who received listening support from others.
Listening is connected with better performance. Listening is also important for better performance because it involves a deeper level of processing. Truly understanding and appreciating issues contributes to problem solving, follow up and thorough work—all of which make a positive difference in career growth and development.
Listening helps memory. When deep listening occurs, it involves more parts of the brain and tends to embed topics more deeply, making them more accessible for recall later.You can be a better listener in a few ways.Your situation and surroundings affect your ability to listen, so, as much as possible, manage the conditions for listening. If you’re with a colleague, close the door to the conference room or if you’re on a zoom call, turn down your show or your background music.
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