How to nail the everyday service experience for happier, more productive employees paid servicenow
Ever heard of the children’s book Alexander and the Terrible, Horrible, No Good, Very Bad Day? It’s the story of a boy who wakes up with gum in his hair, and then his day goes downhill from there. Nothing goes right. He can’t get what he wants. He decides to move to Australia.In the employee journey, there are too many terrible, horrible, no good, very bad days—and not enough incredible, awesome, way good, very rad days.
These are the moments when she needed better service but didn’t get it. Which is a bummer, because when organizations get service right, delighted employees become true fans. But when they fail, disappointed employees complain, post negative comments, or worse, they leave. Maybe even to Australia.Consumer applications have transformed our lives at home. They take what's complex in our personal lives and make it simple, easy, and intuitive.
Employees need service across multiple departments. But when departments deliver services separately, with different portals, systems, and processes, they only solve a piece of the puzzle. This creates fragmented and inconsistent experiences.
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