Frontline workers are forced to become COVID mask police. It's stressing them out.
The alert went out to Johann Baqueiro: A customer was sipping her Starbucks coffee inside the Ralphs supermarket and she wasn't wearing a face mask.
Baqueiro said he then watched helplessly as the customer blew on the coffee to cool it, launching potentially virus-laden droplets in his direction. "To help save lives, every retailer and grocery store across this nation must adopt a mask requirement, and enforcement must be done by trained professionals, not retail workers already stretched thin during this pandemic," said Marc Perrone, president of the United Food and Commercial Workers International Union, which represents 1.3 million members in the grocery, retail, meatpacking, food processing, distillery, cannabis and chemical industries.
The workers receive training that includes conflict de-escalation skills, Walmart said, but have no authority to prevent resistant customers from going about their shopping. If the customer declines to wear a mask, McDonald's policy is to expedite the order and guide the customer to a pickup spot at a safe distance from other customers."It’s great that they have responded to our protests and finally required customers to wear masks. But how will that be enforced?" asked the Los Angeles resident, who is a leader in the Fight for $15 movement to improve fast-food worker wages.
Operators of stores, restaurants and other businesses should consider hiring security guards to enforce mask and social distancing mandates, and to handle any backlash, said Yohn, who has written extensively about the importance of happy employees to brand performance, especially in times like these.
Kroger's approach of enforcing its mask policy using store workers rather than special security personnel is typical among consumer businesses. Non-enforcement of mask and social distancing rules was on display during a July 18 rooftop pool party at the W Hotel in Hollywood, according to a video shot by a hotel employee. The video first aired on KNBC news July 30, which noted that the scene was recorded two weeks after a Los Angeles County health inspector made a surprise visit and found the hotel in compliance with county guidelines requiring that hotels ensure social distancing at their pools.
Mark Eberwein, the W hotel's general manager, said:"The well-being of our guests and associates is of paramount importance. We are aware of the situation, and we are looking into it."
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