The FTC filed suit against the online retail giant in June, saying it tricked customers into signing up for its Amazon Prime program and then made it difficult to cancel their memberships.
, the FTC said employees pushed executives — including Neil Lindsay, who previously served as a senior vice president overseeing Prime, Russell Grandinetti, Amazon’s senior vice president of international stores, and Jamil Ghani, vice president of Amazon Prime — to do something about the sign-up process so that consumers would not be tricked.
In June, an Amazon spokesperson said in a statement that the process to sign up for and leave Prime was “clear and simple” by design. “The truth is that customers love Prime,” the statement read. “As with all our products and services, we continually listen to customer feedback and look for ways to improve the customer experience, and we look forward to the facts becoming clear as this case plays out.”
The lawsuit against Amazon comes as the FTC prepares to file a monopoly lawsuit against the company, accusing it of anticompetitive practices,
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