Find out how Virgin Trains radically reinvented their customer service from the inside out paid servicenow
. By transforming from the inside out, they got on the fast track to an automated, yet personalized rail experience that puts the customer first.They started by streamlining their internal processes to deliver a seamless, satisfying employee experience.
Then, applying what they learned from their internal transformation, they usedNow they can issue reference numbers, track cases more easily, and get important customer data to drive future improvements. The results? 44% improvement in CSAT within the first eight weeks, a 75% reduction in hiring timeframes, and a cost savings of £50,000.
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