The Android Gmail app is causing some users increased heart rates again when fetching Exchange Online emails with Exchange ActiveSync.
In December of last year, problems with Google's Gmail app when processing emails with the Exchange ActiveSync protocol became known. Thisalmost two weeks ago, in which numerous users are discussing renewed difficulties with the Gmail app.
According to the thread, logging into Microsoft 365 Exchange Online access is no longer possible. An error message suggests checking account information or using modern authentication. Solutions such as deleting app caches and data, as well as accounts and re-creating them, are sometimes only temporary and often do not help at all. Some users can no longer access their accounts afterward, despite having the correct password and second factor in the app.
Even though the effect sounds similar to thein the Issue Tracker, the company's bug-tracking system. There, you can also find a post indicating that a corporate network with 150 MDM-managed XCover devices is also affected by the issue. In this case, switching to Outlook as a countermeasure is not as easy to implement as for individuals.could be the cause of the issues. Gmail reportedly does not yet support this protocol version.
It is completely unclear whether this is actually the cause of the observed issues. Google has not yet publicly commented on the matter. Currently, there is no universally valid solution for the issue. Google did not respond immediately to inquiries from heise online.
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