My blood really gets pumping when they give me curly fries instead of cheese curds.
As we pull into the drive-thru of Pollo Tropical, a fast-casual Latin-Caribbean food joint in Miami, my family knows exactly what to expect. Our order is unchanging: an Original Family Meal composed of a whole grilled chicken, fluffy white rice, black beans, four dinner rolls, and an extra side of sweet plantains. We’ve come to expect the Styrofoam platter holding the toasted chicken, a brown paper bag with the rolls, and numerous small, oil-soaked containers carrying the array of sides.
But there’s also one unspoken rule about the Pollo Tropical location we frequent: They get our order wrong nearly every single time. A wrong order is to be expected—a correct one is a rare delight. If we walk out of the restaurant with exactly everything we paid for in the to-go bag, we take it as a sign of good fortune for the day. Not all Pollo Tropicals are prone to these reliable mistakes, yet we still keep coming back to our neighborhood spot, expecting the worst and hoping for the best.
Everyone’s developed their own way of dealing with the disappointment of getting the wrong order. I grew up on the check-your-bag-before-you-pull-away method, which I absolutely hated. My parents would call out our order to me like generals: Yuca Bites? Check. Whole chicken? Check. Oh, they forgot the rolls? “Excuse me, but you forgot about the little breads,” my parents would shout from the driver’s seat as I sank deeper into the car’s leather, hoping it could swallow me whole.
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