The Internal Revenue Service has hired 4,000 people to help pick up the phone, speak with puzzled taxpayers and assist with other customer-service issues during the upcoming tax season. The IRS is hoping next tax season will be smoother than recent years.
The Internal Revenue Service has hired 4,000 people to help pick up the phone, speak with puzzled taxpayers and assist with other customer-service issues during the upcoming tax season, the agency said Thursday.
“Our phone lines have been simply overwhelmed during the pandemic, and we have been unable to provide the help that IRS employees want to give and that the nation’s taxpayers deserve. But help is on the way for taxpayers,” IRS Commissioner Charles Rettig said in a statement Thursday. Here’s a sense of the recent odds to get a person on the line. By early March 2022, people tried to call the IRS almost 36 million times, according to the Treasury Inspector General for Tax Administration , a watchdog agency focused on the IRS. IRS employees answered 2.7 million of those calls and 7.4 million calls were routed to automated responses, the TIGTA report said.
Thanks to a recently-enacted climate, tax and healthcare package, the IRS has $80 billion in supplemental funding coming over a decade. Now it has to devise the specifics on its spending plan to upgrade staff and operations.
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