How will your enquiries be dealt with from now on, is there any way to still get through to someone over the phone?
will close its self-assessment helpline line for almost six months every year, forcing customers to use its online services instead. Taxpayers will be unable to call the tax office from 8 April to 30 September,
query? Where you would previously have been able to speak to someone in the says customers will be provided with 'clear information… so they know what to do and how to resolve their query online, and how to access extra support if they need it'. It says its online guidance includes written guidance, recorded webinars, YouTube videos and a digital assistant, adding 'these can answer most customer queries'.
says such customers should remain on the line when they call up for support, and they will be provided with the OSH contact number via a voice message once they have gone through the 'query routing journey'. You can read more about the specific protocols in place for disabled people, older people and other potentially impacted groups here.
's customer service record is good, he said: 'Of course he thinks
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