USAA Life President Brandon Carter said the financial and mental health of the company's members and their families are intertwined.
Brandon Carter still remembers his first phone call selling life insurance for USAA Life Insurance Co. in 1997.
Today, Brandon Carter is president of USAA Life, and those interested in taking out a policy can do it all online in minutes. USAA Life offers term and permanent life insurance along with annuities, and together with USAA Life General Agency, partners with other companies to offer some Medicare and health insurance products.
In 2017, USAA Life was one of the first to use electronic medical records; just two years later it began automating decisions based on those records. A process that used to take weeks, with humans poring over medical records sent manually to the company, can now be done almost instantly. Yet even as the company continues to create additional digital-only products and ways for customers to purchase life insurance and even file claims electronically, Carter said that almost half of its business is still people calling in to speak with customer service representatives, whom he said are USAA employees and not contractors.
He called Phoenix “an awesome second place I would call home,” with a lot of “San Antonio-ness to it.”the San Antonio Express-News, he received $1.8 million in compensation in 2022, up from $1.2 million in 2021.
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Guardian Life InsuranceGuardian is behind our customers every step of the way. As a leading provider of life, disability, and dental insurance and other benefits, we’re on a mission to inspire well-beingTM across mind, body, and wallet. And with more than 160 years’ experience partnering with families to plan for what’s next, we’re a trusted partner to 12 million customers. Get to know us at guardianlife.com/behindyourfamily. Guardian® is a registered trademark of The Guardian Life Insurance Company of America. Copyright © 2023 The Guardian Life Insurance Company of America 2023-156123 Exp/ 5/25
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