People are installing solar panels to save money on their power bills, but some who hired a Utah-based solar installer say bills have gone up because the panels simply don't work.
Flavio Sampallo believed the door-to-door salesman who told him that installing solar panels would save money.But that plan has not worked out. Those panels have been up on his roof for nearly a year, but are still not generating power.And now, every month he pays for his normal power bill and then he also pays for that loan he took out to finance the panels. When he reaches out to the installer, Elan Solar, he says the business either does not respond or it makes promises that are not kept.
These men are just two of 11 who emailed the KSL Investigators claiming they have paid for a product they are not receiving. As for the delays, he blamed the weather and "record snowpack." He blamed third-party salesmen who he wrote, "… do not always set the best expectations with regard to timelines." He blamed the power company, stating appointments were missed. And he blamed "issues in the banking and finance world" which he said have made it hard to get funds to complete jobs.
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