Airbnb CEO Brian Chesky's assistant shares the main reason why his schedule is so difficult to manage and how she broke into Big Tech
about the challenges of transitioning from politics to the tech giant and how she manages Chesky's schedule."Starting anything new, it's always intimidating," Sugar-Carlsgaard told Vann.
Sugar-Carlsgaard admitted that it took one year to feel comfortable in the role. One way she dealt with the pressure was being more patient with herself and more humble.Getting up to speed in the demanding role required asking everyone a lot of questions and doing research. She said asking vulnerable questions is also"a great way to create bonds with your teammates."
To her, consistency means establishing how you want to work together. Transparency is establishing trust and authenticity so that your principal is comfortable letting you into their life to handle confidential matters and to problem solve together. Staff in the company were already used to asking for his time when she started, and it was Sugar-Carlsgaard's role to establish a standard of what his priorities would look like.
This is an ongoing challenge for the pair, with Sugar-Carlsgaard noting that they don't have a set way of handling specific situations, and they address things on case-by-case basis to"dissect" his priorities and focus.
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