Facial recognition began as a tool of law enforcement—and now is making travel easier
Jimmy Samartzis and Helena Bononi
But what if biometrics could be used to make traveling easier, more seamless? What if biometrics became travelers’ passports to their itinerary, allowing facial recognition to facilitate checking into a hotel, checking a bag, arranging a rental car, or even opening the door to a hotel suite? Currently, the travel experience requires people to constantly show passports, driver’s licenses and visas to hotels, rental car agencies, and when boarding trains, cruise ships, or buses. The travel industry is investigating whether this information could be instead stored on a traveler’s mobile phone, turning that device into a digital identity credential. With this approach, the traveler would be free to choose the entities across the travel experience with which to share their information.
For cruise lines, the stakes are even higher because they are transporting thousands of people, often across national borders. Adopting a system akin to sophisticated airport surveillance and authentication would be particularly valuable when thousands are looking to board or disembark.
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