From the C-suite to middle management and the call center, no professional function is safe from AI's influence.
like designers and software engineers, and take over a wide range of repetitive work tasks now handled by humans. But at a broader level, AI is emerging as a job influencer, with still-unknown implications from the highest executive roles down to call center operations.Future of Jobs reportWe asked three experts closely watching AI deployment in the work world for their views on how professionals roles from the C-suite down through middle management and service will be altered by the technology.
"You have to teach employees not to copy company information into generative AI, which includes meeting transcripts and sensitive company documents," she said. "If employees are trained correctly, these rules should play top of mind before they use it." Chen said AI will positively impact service businesses, especially those with repair technicians and call center agents, in the sense that AI will assist these roles and minimize the skills required to do them.
Office workers face a challenge, but it is the roles in middle management, specifically, he said, "where it's ambiguous how AI will impact them."
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