When Nancy Stickey received an email from StubHub informing her that she was not going to get the tickets she bought for the Taylor Swift concert, News 5 sprung into action.
Like so many parents, when tickets to Taylor Swift's wildly popular Eras Tour went on sale in Nov., her daughter was among the millions begging to go.Hoping for the best, Stickney and another mom jumped online and got tickets through StubHub for the June 17 show in Pittsburgh.They made travel and hotel plans and surprised their daughters with the news on each one's birthday. They were thrilled.
StubHub said penalties for sellers not delivering tickets can range by the degree of the error and what the end result is for the buyer. They can charge the seller what it costs to replace the tickets but said their goal is to support both buyers and sellers, so they try to be reasonable with fan sellers who are experiencing a first-time issue.
In the meantime, the countdown to Taylor is growing closer for Stickney and company. The girls are busy making bracelets. Everyone is planning their outfits and can't wait to live out their wildest dreams. 3. Check the order confirmation to be sure the tickets are for the date and time you intended. If anything is incorrect, immediately contact customer service.
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