'In stressful situations, people often stop seeing the humanity in the people around them and lose sight of the fact we're all humans having a shared experience,' writes DrAliceBoyes
and/or have frayed tempers. Here are some suggestions for how to help defuse others' emotions in these situations and help people calm down.situations, people often stop seeing the humanity in the other people around them and lose sight of the fact we're all humans having a shared experience. Normally, when people are sitting in a waiting room they rarely talk to strangers. While I was waiting for my blood test, several of us began to chat with each other .
When people express vulnerability, it tends to make other people's caring instinct kick in. Any type of human connection can help soothe frayed feelings. At the lab, one of the staff members mentioned that it was one of the most stressful days she had ever had at work. When she expressed this vulnerableness, it helped other people see her as human, rather than as a cog in a broken machine.A little bit of kindness can go a long way when someone is stressed.
Similarly, I told one of the blood test technicians she was doing a good job. She instantly relaxed. Again, this was about treating her as a human. Everyone can relate to feeling stressed at work. This type of strategy might not always work, but it works often enough to make it worthwhile to try it.When folks are struggling to cope with a stressful situation, it's much worse if they are hot, cold, or thirsty. Try to meet these needs for people if you can.
Occasionally other people feel so out of control they need someone else to put in a boundary to help them contain their feelings. If someone keeps pushing your boundaries, some sternness can help give them the message to back off. Initially, they might not appreciate it but you expressing some anger might cause them to retreat a bit. And, in turn, them retreating may allow them to calm themselves down.
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