1. Checking-in early or checking-out late without advanced notice.
, there are occasional lapses in etiquette, including unexpected, rude behaviors that are easy to overlook. So, how exactly can guests prevent these behaviors and ensure a smooth and pleasant experience for all involved? Here Kevin Gilbert, hotel manager at boutique hotelCommon hotel guest etiquette mistakes, according to a hotel managerEarly check-ins happen.
“Some people just who show up early expect to get the room at 11 o'clock in the morning versus the agreed-upon time,” he says, which can lead to unnecessary stress for hotel staff who are trying to cater to the flow of many guests.“A lot of hotels have something called ‘quiet time,'” says Gilbert, which he adds, is typically observed between the hours of 10:00 p.m. and 7:00 a.m., when hotel guests are asked to keep the volume down.
Observing quiet time will prevent any guests from making late-night complaints to the hotel staff. Not only that, but Gilbert says that it is a common courtesy that a guest can show other vacationers at the hotel—and by being mindful of others, it makes a “good hotel experience for everyone.”Many hotels charge for incidentals, exclusive of what you pay for your room.
While easy to overlook, Gilbert says it’s all too common to receive calls from hotel guests asking why the hotel is still holding their money—and many people get upset. However, at this point, it’s often out of the hotel’s hands because it’s the bank that’s responsible for processing the transaction. He adds that things get even more heated when guests charge the incidentals on their debit card as “the bank holds that money for five to seven business days.
All that is to say, Gilbert encourages hotel guests to be aware of what the hotel is charging them, be it incidentals or additional fees—and, if they’re unsure of something, to ask the hotel staff for clarification to prevent miscommunication.If you’re going to be a guest at a hotel, don’t forget to say—a small gesture that can go a long way for hotel staff.
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