'People didn't care about spending money because they saved up so much money during the pandemic. However, what's going to happen now?'
This past weekend the Chicago Travel and Adventure Show showcased hundreds of dreamy destinations.Morning Insider Lauren Victory checks in with a River North hotel manager."So, when the pandemic did come into play and all the restrictions for outdoor dining, our team was well established, already set up," he said. Our last interview here was before the omicron variant messed up 2021 holiday party plans. That took until Saint Patrick's Day 2022 to recover.
"Everybody was ready to come out," Van Winkle said."We had a 600-person event upstairs, so it was fantastic. Started to see the corporate traveling change. Individuals coming, staying at the hotel, and then it just kind of flew by the rest of the year." CBS News Travel Editor Peter Greenberg calls it"revenge travel."
"People didn't care about spending money because they saved up so much money during the pandemic," he said."However, what's going to happen now?""It's still early in the year to say what's going to happen," Van Winkle said.This holiday season and as recently as last week, it wasn't coronavirus much drama, it was the mess at the airports. Remember all the videos of stranded travelers? That had a domino effect on hotels.
"We do get some revenue loss from it because obviously some individuals are pre-paid reservations," Van Winkle said.He hopes good customer service will keep business coming. Our travel editor suggests asking for a supervisor if you're having trouble with a refund. He also speculates that a drop in demand over the next few months could lower airfare and hotel rates later this year.
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