Pilot Company CEO Jimmy Haslam explains the quick evolution the firm made during the pandemic. 'I think this is going to change how we do business.'
Pilot's COVID-19 task force launched in February, but its most challenging 10-day stretch didn't arrive until March 9, whenTwo days later, Haslam and the senior leadership team began to transition 1,200 call center and corporate employees to working from home while still supporting the 27,000 employees in 44 states and six Canadian provinces working in stores and on the roads.
Though they'd dealt with regional natural disasters like Hurricane Katrina and nationwide tragedies like 9/11, there was no playbook for an incident that would affect all of the more than 780 Pilot truck stops at once for an indeterminate amount of time.The situation was made more complicated because of the round-the-clock nature of the business and the constant flow of customers from across the country into the stores.
Pilot's 5,200 showers are cleaned after each use with degreaser, floor cleaner and disinfectant. Travel centers are deep cleaned each week. Pilot has always promoted the cleanliness of its facilities, but Haslam said that has become even more appealing to customers. The company is testing new technology including a touchless experience at gas islands in which customers can scan loyalty cards and only have to handle the fuel pump. Contactless credit card capability is being explored.
Deutschland Neuesten Nachrichten, Deutschland Schlagzeilen
Similar News:Sie können auch ähnliche Nachrichten wie diese lesen, die wir aus anderen Nachrichtenquellen gesammelt haben.
Inside historic black bookstores' fight for survival against the COVID-19 pandemicOperating in a state of emergency is nothing new for independent black-owned bookstores, which for decades have survived on the margins of the publishing industry. But COVID-19 is posing a new kind of existential threat.
Weiterlesen »
‘Caroline In The City’ Cast Reunites For Pilot Script Read On ‘Stars In The House’ LivestreamTwenty-five years after the first Caroline In The City episode was taped, the cast headed by Lea Thompson will reunite to read the pilot script and chat with Stars In The House hosts and viewers to…
Weiterlesen »
Inside Jerry Stiller and Anne Meara's Bond Onstage and at Home: ‘We Were an Unlikely Couple’Jerry Stiller and Anne Meara were married from 1954 until her death in 2015
Weiterlesen »
Inside the Refueling of a Nuclear-Power Plant as Coronavirus HitA refueling at a nuclear-power plant is a mammoth undertaking involving thousands of maintenance jobs and an influx of hundreds of workers over a few weeks—a potential breeding ground for a pandemic.
Weiterlesen »
Anti-lockdown protesters seen carrying weapons inside North Carolina sandwich shopA group of armed demonstrators protesting North Carolina's stay-at-home order visited a Raleigh restaurant this weekend, weapons slung over their shoulders, and were captured in photographs that went viral.
Weiterlesen »
Inside Friends star Matthew Perry's £10m Malibu beach house with stunning viewsCould we be any more impressed? Friends star Matthew has been letting us in on his amazing four-bedroom home which even has the lapping ocean running underneath it
Weiterlesen »