Federal documents obtained by NBCNews allege a Covid testing company with 300 pop-up locations nationwide and its associated lab lacked adequate refrigeration and failed to put the names of patients on specimens or report test results to state officials.
tests did not use timers as a way to track when to review results. Inspectors also noted that on-site staff “confirmed the laboratory did not follow the manufacturer’s package insert instructions.” Employee files for 214 out of 242 testing locations showed the company “failed to provide training and competency evaluation” to perform Antigen tests according to the inspection.
When inspectors asked on Nov. 18 to see older lab records, they said they were told that “due to an electrical surge all patientand quality control data stored in the computers prior to Nov. 11, 2021 had been lost,” and there was “no backup procedure” to retain data. Another complainant told the Illinois AG’s office that they took a PCR test with the Center for Covid Control on Dec. 21 and never got the results. The person said when they called to complain they were told the “hold time would be close to 2 hours.”
People stand in line for free Covid-19 testing at a temporary site set up by the Center for Covid Control in Santa Fe, N.M., on Jan. 3, 2022.A company spokesperson told NBC News Wednesday that the company was taking steps to re-open each of its 300 pop-up sites, saying that “a limited number of sites will open as announced on Saturday, Jan. 22, with a second group to open the following Monday or Tuesday, not completely determined which date yet.
But in late November, federal inspectors noted that when lab staff at Doctors Clinical Laboratory were asked who they worked for, staffers said, “Center for Covid Control.” Lab staff also informed an inspector “that all call center employees are Center for Covid Control employees.
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