It's depressing that Instacart has to change its policies to try to make it harder for people to be awful instead of people just not being awful, but here we are.
, in an attempt to protect its network of shoppers from getting "tip-baited" by literally the worst people in the world. It also said that it would be updating its Instant cashout feature, which will allow its shoppers to cash out their tips 24-hours after they've completed a grocery order, and it will temporarily waive all of its cashout fees for shoppers who use Visa cards.
"Our goal is to deliver a high-quality experience for both customers and shoppers. By allowing customers to tip after delivery based on their overall service, we see shopper tips increase or stay the same on 99.5% of orders," Instacart said. "Additionally, since the beginning of the COVID-19 outbreak in North America, shoppers’ earnings from tips have nearly doubled. Tips are always separate from any Instacart earnings and all tips go directly to the shopper.
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