If you've ever wanted to complain to customer service — about customer service — you're not alone, a new survey has revealed.
If you've ever wanted to complain to customer service — about customer service — you're not alone.
The survey found that customers' biggest frustration was having to sit through long prompts before being able to talk to a real person. Broetzmann blames much of the problem on companies and products relying more on automation and technology. "Technology, for all of its benefits that it affords us, when it comes to having a problem and trying to get it resolved, in many cases it serves as an impediment," Broetzmann said.
Deutschland Neuesten Nachrichten, Deutschland Schlagzeilen
Similar News:Sie können auch ähnliche Nachrichten wie diese lesen, die wir aus anderen Nachrichtenquellen gesammelt haben.
ChatGPT AI lists jobs it can do better than humans as millions could be put out of workOpenAI's ChatGPT is expected to replace 4.8 million U.S. jobs, including customer service representatives, translators and interpreters, and technical writer positions, according to a new report.
Weiterlesen »
IRS to spend $80B to hire 30,000 new employees, boost audits on wealthyThe IRS also will continue to ramp up customer service hiring after taking on 5,000 new taxpayer services staff in recent months to answer telephones, reopen taxpayer assistance centers and process…
Weiterlesen »
IRS overhaul aims for tenfold increase in audits of the wealthyOfficials plan to use funds from the Inflation Reduction Act to improve IRS customer service and claw back unpaid sums from wealthy tax dodgers.
Weiterlesen »
IRS pledges more audits of wealthy, better customer serviceThe IRS released details Thursday on how it plans to use an infusion of $80 billion for improved operations, pledging to invest in new technology, hire more customer service representatives and expand its ability to audit high-wealth taxpayers.
Weiterlesen »
IRS vows to improve customer service and audit more wealthy peopleThe IRS released details Thursday on how it plans to spend $80 billion on improved operations, pledging to hire more customer service representatives and audit more wealthy taxpayers.
Weiterlesen »