'It's like you've been robbed' 🔴 Vulnerable people who are stuck on prepayment meters after their homes were force-fitted with them have demanded compensation from energy firms for the emotional distress and financial impact they have suffered
, British Gas has contacted Ms Graham, an NHS project manager, and assured her the meter will be removed. But Ms Graham said she and others in her situation deserve compensation for the “exhausting” ordeal they have been through.
She received a check for £100 in 2019 from EDF but did not cash it because she did not want the company to believe their responsibility was over. Four years later, she is still living with the prepayment meter.
An E.ON spokesperson said a prepayment meter was installed in Ms Toth’s home as she had not paid for her energy since April 2021 and that she was contacted “many” times about her debt. She said the company went through the “good cop-bad cop” scenario to recoup the debt, veering from offers of help to pay it off to threats of bailiffs knocking down her door and forcibly installing a prepayment meter.
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