Kate Middleton and Prince William checked in with how volunteers working on Shout crisis line service are working through the coronavirus pandemic
When Princess Kate asked them what their message would be to encourage more people to get in touch, volunteer Jo Irwin said, “We’re here. Don’t think that it’s not valid because of everything else that is going on in the world.”“A lot of texters want to feel heard,” said volunteer Alexis Caught. “The other services aren’t there to listen to them at the moment. A lot of people don’t have friends they can see face-to-face. The ability to do drop a quick message to us . . . is priceless.
Shout’s CEO Victoria Hornby said, “The fact that Shout has been able to quickly start to help so many people move from a crisis point to a calmer place is down to the skill and dedication of our volunteers and the support we have had from the Royal Foundation of the Duke and Duchess of Cambridge and our other partners.”
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