One staff member from the Welsh Ambulance Service said it was 'by far the worst verbal abuse' she had ever experienced.
A man who made more than 100 abusive calls to the emergency services has been sentenced. Adil Hassan, 36, from Cardiff, made more than 100 calls to the Welsh Ambulance Service between 10 and 16 May. He also made multiple calls to South Wales Police. He pleaded guilty to the persistent use of a public communications network to cause annoyance, inconvenience or anxiety.
'Call takers are trained to remain calm and conduct themselves professionally regardless of what they are dealing with, but the abuse by Hassan made this difficult,' she added. 'We did as much as we could to support call takers during his bombardment, but I can't begin to tell you the impact it had on them.' Lee Brooks, executive director of operations for the service, said the time spent dealing with Hassan's calls 'could have been spent helping someone'.
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