E.On Next, Octopus and Good Energy have paid out £8 million over compensation failures to customers who switched.
Martin Lewis is urging more than 100,000 energy customers to check if they received £60 compensation from their former energy supplier if they switched during 2020/21. Ofgem announced on Wednesday that E.On Next, Octopus and Good Energy have paid £8 million over compensation failures after lengthy delays in producing final bills to customers when they switched suppliers.
Martin explained this compensation should have been paid by either Bacs or cheque to 95,000 customers previously with E.On Next, 19,000 with Octopus and 350 with Good Energy. But he warned that many people may have mistakenly thrown the £60 cheque away thinking it was a scam and some may have received the money directly into their bank account and not known why.
Top Money Stories Today Breakdown of compensation Neil Kenward, director for strategy at Ofgem, said: “Ofgem introduced these standards to make sure customers get the service they deserve when switching energy supplier.
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