“I’m beginning to wonder if this McDonald’s even has an ice cream machine.” The device that makes McFlurry goes on the blink so frequently it has attracted a lawsuit. The FTC is also snooping around.
As many customers of McDonald’s know all too well,to keep its ice cream machines working. Without them, people can’t get a milkshake, soft cone or above all a McFlurry, a cup of soft ice cream with candy and cookies that is whipped about in a blender with a specially designed hollow spoon.
Late-night TV comics joke about the problem. Rivals Jack in the Box Inc. and Wendy’s Co. have roasted McDonald’s for it on social media. An“I’m beginning to wonder if this McDonald’s even has an ice cream machine,” an Atlanta customer tweeted about her local outlet. “It’s been ‘broken’ so long that I’m coming up with conspiracy theories.”
Enter the United States Federal Trade Commission. The FTC reached out to McDonald’s franchisees this summer seeking information on what, exactly, is going on with the broken ice cream machine problem, according to a letter it sent, viewed by The Wall Street Journal, and people familiar with the matter. The FTC declined to comment.
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