McKinney woman’s life turned upside down: losses from death, flood, and scam | Watchdog
First her husband of 50 years died in August 2020. During COVID-19, there was no proper funeral.
In the age of scams, the phrase “relationship banking” should be more than knowing a customer’s name. The best tellers can tell when something is wrong. From what I can tell, Prosperity Bank takes no responsibility. At least for Maxwell, Prosperity is not living up to its name.This can happen to anybody at any time. You know those scam phone calls you get almost every day? This is where they often lead.Texas law for this also applies to investment advisors, credit unions and sellers of securities. Along with banks, they are required to report any actions related to this to government authorities.
Finally, before giving up, I drove to a Prosperity Bank near my house. In the drive-through lane, I placed my request letter in the tube leading to the indoor teller. On the intercom, I asked her to send my note to bank executives.“In regards to your inquiries regarding Ms. Rubino Maxwell, Prosperity Bank is not at liberty to discuss client financial details with outside parties due to financial privacy laws and regulations.”Maxwell didn’t tell her daughter about the scam until it was too late.
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