A former nurse and bilateral amputee says a local non-profit that brokers transportation for Medicaid patients like herself is letting people down.
Adrienne Gegg is blunt about what she felt like doing when she tells KIRO 7 News she was stranded in February after a medical appointment in Tacoma.Over the years, KIRO 7 talked with Gegg about issues she’s experienced with a service called Hopelink.
Gegg said she was finally picked up nearly three hours after her scheduled pick-up time. And it wasn’t the first time this spring they’ve had to wait long periods on hold to reach anyone at Hopelink for help. Phone records show on March 3rd, Gegg’s nursing assistant waited 46 minutes on the phone with Hopelink.
Rides dropped during the pandemic: In 2020, Hopelink completed 499,934 trips and recorded 6% of them, 31,153, as late pick-ups.
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