Most EV owners use their car's mobile app every other drive, but aren't very happy with how easy they are to navigate car auto cars
usage has increased over time, the app features EV owners say are most important to them are among those that have the lowest satisfaction,” said Jason Norton, senior manager of global automotive consulting at J.D. Power. “Manufacturers need to focus on improving the performance of the areas that matter most to EV owners in order to maximize their impact and elevate the user experience.”
Across automakers, the visual appeal of an app tends to be the area with which users are the most satisfied. However, they say that this is not a particularly important area of focus for them. Instead, users value speed and ease of navigation, two areas in which satisfaction ranks the lowest.Meanwhile, more than a third of EV app users reported that they have experienced some sort of connection issue in the previous 30 days while using their app.
These kinds of mobile apps aren’t just about showing off new tech, though. They are particularly useful for EV owners, 68 percent of whom say they use their app every other drive to check on things like charging progress and available range. While Tesla ranks the highest among automaker , it isn’t the only one with satisfied customers. Mercedes , Hyundai , and
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