Holidaymakers were left for hours without any information about their flight home
An MSP has hit out at easyJet for "abandoning" passengers during a nine-hour flight delay from Italy to Edinburgh. Pam Duncan-Glancy had been returning to Scotland from Milan Malpensa Airport when she and other holidaymakers were hit with holdups on Monday, July 17.
She said that passengers were "tired", "sweating" and "exhausted" when they were met with further confusion when the easyJet app showed their flight had taken off and conflicting information was being displayed on the firm's boards and websites. “EasyJet abandoned their passengers, with no idea what was happening. They were left watching departure boards and websites with contradicting information and an app which said their bags were ready for collection as if the flight had already landed in Scotland!
An easyJet spokesperson said: "We’re sorry for MSP Pam Duncan-Glancy’s experience on her flight from Milan to Edinburgh on 17 July which was delayed due to a technical issue with the aircraft which led to crew reaching their safety regulated operating hours.
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