This Naperville couple couldn't get their insurance to pay for a new roof after it was damaged by an EF-3 tornado - until they called the I-Team.
Naperville and surrounding communities were caught off guard when the EF-3 tornado touched down on June 20th, 2021, ripping through neighborhoods and destroying homes.
He and his wife Elizabeth said their contractor assessed the roof and determined the whole thing needed to be replaced: a $17,000 bill."What is the purpose of having insurance if the one time you need it, especially 15 years into being a customer, the thousands and thousands of dollars that we've paid in premiums, that they can't cover our roof," Elizabeth Nuesser said.
"It was stressful," Jacob said. "The time off of work to arrange meetings and fight this battle for almost a year. It was exhausting."
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