Nearly a quarter of NHS 24 calls abandoned in Scotland
These include patients ending the call after hearing the automated options - such as accessing advice from the NHS Inform website or calling 999.
Paul O'Kane, the party's public health spokesman, said: "It is clear NHS 24 still cannot cope with the crisis engulfing our NHS. The figures revealed the rate of unanswered calls on a monthly basis reached more than a quarter in March and June . The non-emergency 111 phone number operates an out-of-hours service for non-emergency medical and dental concerns but was expanded to a 24/7 operation during the pandemic.The facility was expected to be at full capacity by the end of March with about 140 staff, including call handlers, nurses and mental health nurses.
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