Nextdoor is using a generative AI to encourage users to ‘rephrase’ mean posts
The new “assistant” takes the approach a step further. Instead of preemptive reminders, the assistant will prompt users to “rephrase potentially unkind comments” and suggest new wording for the post. “It's great to tell people, ‘hey, be a little bit more constructive,’ or ‘you don't always have to respond,’” Nextdoor CEO Sarah Friar says. “But now you're actually helping them reframe it in a way they might not have thought of.
Friar notes that the assistant-written posts are optional and that users are free to make changes to the text it suggests. “It’s saying ‘when you word things this way,’ or when you maybe just add a few more sentences or add some context or an emoji, you can help someone hear you,” Friar says. “They may not agree with you, but at least they can begin to hear you.”Great deals on consumer electronics delivered straight to your inbox, curated by Engadget’s editorial team.
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