In 2022, more than 15% of rides arrived late, double the rate from 2017.
— even as the number of late trips in 2022 reached its highest point since at least 2017.
Jim Smith, an NJ Transit spokesman, said it was too early to quantify the investment needed to improve Access Link. But he said NJ Transit was considering partnerships with other transportation companies that include rideshare services. The U.S. Attorney’s Office said in the settlement that Access Link had “capacity constraints that significantly limit the availability of service” for people with disabilities.
Shaw said paratransit drivers are among the lowest-paid workers with commercial driver’s licenses in New Jersey. Pay for Access Link drivers starts at $21 an hour, he said. Most current listings for school bus drivers on Indeed.com in New Jersey advertise higher rates — some over $30 per hour. “These are trips where the operator arrives on time and has to wait for a customer that does not show up for that trip. This process can take at least 10 minutes, as the operator has to confirm information before leaving. Many times there are other customers onboard as this verification process occurs,” he said.
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