Natwest says it has resolved an issue with its cash machines which saw money go missing from customers accounts.
Natwest has assured customers it has resolved an issue with its cash machines after people reported money going missing from their accounts.
Natwest customers took to social media late yesterday complaining money they had deposited to their account had gone missing which the bank said was due to an “ongoing incident with our cash deposit machines”. Others expressed concerns they would accrue fees after the issue resulted in their accounts being overdrawn.One customer on X said:"@NatWest_Help where is my money? I deposited money in branch yesterday and this morning it wasn’t there. I don’t need this kind of headache."
Another said:"@NatWest_Help When is this money going to be back with me? I’ve been unable to do what I needed to with it today. A whole day without it reappearing is unacceptable.""I’ll never ever use a cash deposit machine again. Until now, I’ve used them all the time. "We are even encouraged NOT to use a cashier and go straight to a machine. So we do, then this nonsense happens."But in a statement issued by Natwest to the PA news agency early Friday morning, it said all issues with their cash machines and money disappearing should now be resolved.“The issue is now resolved and customer accounts are being updated.
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