Officials did not do enough to help a woman whose home had stones thrown at it, a report finds.
A vulnerable council tenant was left "like a sitting duck", having mud and stones being thrown at her home during two years of anti-social behaviour.
The Housing Ombudsman Service criticised NCH and the city council over the way it handled her complaints, ordering NCH to apologise and pay her £550 in compensation.by the HOS and the Local Government and Social Care Ombudsman , the two ombudsmen said the tenant - who has "medical vulnerabilities" - asked NCH to move her to a new property after she was targeted between June 2020 and June 2022.
The ombudsmen concluded NCH, on behalf of the council, took too long to examine whether it could prioritise moving her to another area. Housing Ombudsman Richard Blakeway said: "The landlord did not make use of its powers to effectively tackle anti-social behaviour and help a resident, who was presenting with mental health needs. This was unacceptable."
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