Facing uncooperative customers and what they say are unrealistic cleaning expectations, California Lululemon employees are highlighting the toll the pandemic is taking on retail workers.
two days before the state did so, Lululemon employees at that mall said they were only allowed to “kindly suggest” that guests wear masks., face coverings are required for employees but “businesses that are open to the public should be cognizant of the exemptions to wearing face coverings” and “may not exclude any member of the public for not wearing a face covering if that person is complying with the guidance.
Lululemon has taken measures to protect its employees. The company contracted an epidemiologist, Howard Abrams, to help formulate extensive hourly cleaning guidelines and checklists. It also reduced store capacity based on square footage and has required employees to sign health declarations at the beginning of each shift stating they have not experienced symptoms or been exposed to COVID-19.
The employee at the second Southern California outdoor mall told BuzzFeed News that when they raised concerns about asymptomatic and presymptomatic spread in the store, they were told by a Lululemon senior manager that the existence of asymptomatic spread was a matter of “personal opinion,” and that the virus could not spread on surfaces if employees followed cleaning protocols set forth by Dr. Abrams.
Employees who are not experiencing COVID-19 symptoms are not allowed to opt out of customer-facing roles, they said, and are instead being asked to use their personal sick time to call out — or face repercussions.
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