Jetstar says there was a miscommunication between the staff and passenger.
A representative for the carrier told 7NEWS Townsville that this incident was the result of a misunderstanding between the airline staff and the passenger. The company says it has since reached out to Curtis to offer her a refund "as well as additional compensation." "A miscommunication resulted in the delay of an aisle chair being made available at the gate on arrival…at no point was an aisle chair withheld due to a request for payment," the carrier said in a statement.
Representatives for Jetstar have not immediately responded to FOX Business' request for comment. Natalie Curtis has also not immediately responded to a request for comment.
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