Which? has called on providers to reconsider reported extortionate mid-contract price rises or exit fees of more than £400.
Which? is calling on providers to reconsider price rises as consumers cope with the cost-of-living crisis
The organisation wants customers to be able to leave their contract without penalty if charges are hiked mid-contract. EE, Three and Vodafone use CPI – leading to price increases of more than 14% this year, while O2 uses the higher RPI measure, meaning some customers will face hikes of more than 17%.
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