Phantom Auto's remote-control and communications technology for self-driving vehicles will help keep Postamates' Serve robots out of sidewalk jams.
Karl Nielsen for Postmates and Phantom Auto
When that happens, a remote technician seated at a multiscreen Phantom console, with video game-style driving controls, can assess the situation via the vehicle’s cameras over a cellular network connection and drive it out of the jam, albeit at relatively low speed. For the Serve project, “Postmates Pilots” will be monitoring the robots at Postmates X units in San Francisco and Los Angeles.
Companies including self-driving truck startup Starsky Robotics, Nissan and robotaxi developer Zoox are also incorporating teleoperations into their vehicles. Alphabet’s Waymo, the biggest player in self-driving tech, has a remote monitoring system for its fleet as well, though its technicians mainly provide guidance and course planning rather than actual driving.
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