As parties attend their political conferences, how should they formulate policies that will give consumers a better deal?
With successive summers of disruption at our airports, countless travellers were left stranded when flights were cancelled. Instead of upholding their side of the bargain, many airlines flouted consumer law and disregarded passengers’ rights - leaving them high and dry and out of pocket. A future government serious about protecting consumers will give regulators, such as the Civil Aviation Authority, tougher enforcement powers to crack down on misbehaving firms.
Second, crack down on crimes against consumers - far too often viewed as secondary to more ‘traditional’ types of crime. Our increasingly digital world has brought myriad benefits to consumers: we have access to so much more information, products and services now than ever before. But there remain significant drawbacks - not least when it comes to the exponential rise of fraud - by far the country’s biggest crime. Far from places to connect with friends and family or share pictures, the internet has become a hunting ground for ruthless scammers intent on stealing our money.
It’s only right to expect that a consumer purchasing a product online has the same protections that they would enjoy on the high street. Yet time and again, our research has exposed online retailers selling products which are at best faulty and at worst potentially lethal.
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