In the wake of the pandemic, officials are shifting bus and rail service toward lower-income neighborhoods, while some agencies are eliminating fares.
by the American Public Transit Association; a month later, that number had fallen by 72 percent, to 52.4 million. At the Port Authority of Allegheny County, which operates in the Pittsburgh area, ridership fell 68 percent.
“The pandemic made the invisible visible,” Stephanie Wiggins, the CEO of Los Angeles’ Metropolitan Transportation Authority, said in November. Her peers across the country realized: They needed to better serve the people who needed them. “Public transit is an equalizer, a way to provide access to marginalized communities,” says Adam Brandolph, a spokesperson for the Pittsburgh agency. “The pandemic changed the way we were perceived, but also, just as importantly, the way we perceived our riders.”
Equity has, in theory, always been at the center of public transit. Agencies are legally obligated to provide equitable service for everyone in their community. Even before the pandemic, some agencies had begun equity-centered programs.
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