ICYMI: Like many others who bore witness to that day of infamy, the events of Sept. 11, 2001 remains as fresh in the operators' minds as if they had occurred only yesterday.
that bright, sunny morning on Sept. 11, 2001, they were already veterans in the field by a decade each.
“We assumed a plane just crashed. We’re used to handling emergencies, so we just played it down. Everybody goes into the mode of getting everything done, getting the notifications out, getting everybody help that needs to be helped. So, at that time, that’s what we did, we jumped into this mode to where it’s an emergency—everything else goes out the window. We do our job, we make sure everybody else is okay,” Singleton explained.
Even so, despite maintaining unwavering professionalism throughout, panic and fear was erupting behind the scenes. Like Brown, Wilson had almost lost a loved one. Driving a command bus, Wilson’s husband was showered with falling debris, cutting off all communication. Thankfully, he survived the attacks — and when the day was over, he was waiting for her.
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