If you want to make a good impression and gauge what a colleague actually thinks of you, should you meet in-person or over videoconference? This is the question the authors explored in their research. The answer largely depends on whether you’re feeling anxious about the social interaction. Most of us — even the most socially confident — have moments when we feel a bit more socially anxious than usual. In those cases, setting a meeting on Zoom might level out the playing field, allowing you to be as aware of your impression as someone who is feeling more secure. In brief, Zoom might give everyone an equal opportunity to adequately manage the impression they want to convey, which has important implications for both team leaders and their employees.
You just started a new job. You might be especially curious about your reputation around the office, and the impression you are making on your colleagues. Do people think you’re intelligent and friendly? Inevitably, we all care about the way we come across to others.
After each meeting, they reported on how they perceived each other’s personalities. For example, they would be asked: “To what extent do you see this person as intelligent?” Importantly, we also asked them to rate how they think their interaction partner perceived them: “Does this person think I’m intelligent?”It turns out that people are good at knowing how they come across to others after just a two-minute interaction.
But does this mean that Zoom helps the socially anxious and hurts the secure? It seems that it’s a mix of both. Zoom appeared to, allowing them to know how they were coming across, perhaps because they were more comfortable on Zoom or because they could monitor themselves with the self-view feature. But at the same time, Zoom hindered more secure people’s ability to detect how they came across. Perhaps having the self-view feature made them feel self-conscious, which could have been distracting.
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