Samsung says if customers have until May 31 to decide if they want to keep their order.
, Samsung said in an email to customers who pre-ordered the device that it it will automatically cancel all orders if it can't ship the device by May 31 and a customer does not confirm their continued interest.
"If we do not hear from you and we have not shipped by May 31, your order will be canceled automatically," the email said, according to Reuters. A Samsung spokesperson told CNBC the cancellations are due to U.S. regulation requirements. Samsung's Galaxy Fold was provided to early reviewers in April ahead of an expected April 26 launch date. CNBC's unit broke after two days. Other reviewers from Bloomberg, The Verge and The Wall Street Journal peeled off a special film that looked like a screen protector, causing damage.. Samsung said the phone needs "further improvements" before it's released to customers, including better guidance to let consumers not to remove the protective film on top of the screen.
Anyone who pre-ordered the device will not be charged until it ships. Samsung says it is working to "strengthen the display protection" and has not yet provided an expected release date. "Samsung Electronics America is committed to keeping our customers informed on the status of their Galaxy Fold preorder," a company spokesperson told CNBC. "While we continue to make progress in enhancing the Galaxy Fold, a new release date has not yet been announced. Because of this, we have recently contacted our preorder customers to provide them information on their options as we move forward.
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