The proposed class-action suit seeks compensation for the thousands of customers whose holiday flights were canceled as rival airlines were able to rebound far more quickly from a pre-Christmas storm
Two San Diego County residents whose holiday plans were disrupted by the recent Southwest Airlines meltdown across the country have fought back by filing a proposed class-action lawsuit against the airline, claiming unlawful and deceptive business practices.
The airline, the suit claims, should have known well in advance that it would be unable to fulfill all flights booked during the busy holiday period “due to woefully inadequate staffing and complete inability to provide services as promised.” For those customers whose flights were scheduled to operate between Dec. 24 and Jan. 2 but were canceled or delayed longer than three hours, the airline is issuing rapid rewards points that have a fare redemption value of more than $300.
Carla Hill, the suit states, had purchased a flight for her son, paying an “exorbitant” round-trip ticket price of $590 to fly him from Columbus, Ohio, to her home in San Diego County on Dec. 23. That flight was subsequently canceled. His firm, he said, did not solicit potential plaintiffs for a class-action suit. At least a dozen dissatisfied Southwest customers had contacted his office before the suit was filed, and since word got out about the litigation, he said he has received dozens of calls and emails from other customers.
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San Diego Residents File Proposed Class-Action Lawsuit Against Southwest AirlinesA proposed class-action lawsuit was filed against Southwest Airlines on behalf of two San Diego County residents who bought tickets for flights that were canceled during the airline’s scheduling-system meltdown over the holidays.
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