Several high-end San Francisco restaurants said they have been hit by a stream of cookie cutter negative reviews.
"I'd say that it's been a really hard couple of years," said Kim Alter, chef and owner of Nightbird."In all honestly, it's probably a really small thing to get these one-star reviews. But I think it was just kind of the tipping point. I was like 'this is ridiculous.' We're kind of fighting for reservations with so many other restaurants, so to have that one person put up ten one-star reviews. Someone might not look past those and someone might not come in.
A similar scam was going around in 2018. Now it's back in San Francisco, Chicago, and several other U.S. cities.
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