Leah Cullen was attempting to get through to Riverside Medical Practice on behalf of her son, 10-month-old Caleb.
An East Lothian mum whose baby was sick claims she had to phone her GP 650 times to try to get an appointment - only for her to be told to try again tomorrow.
The young mum said: "It is so upsetting, every single time I try to get through to Riverside it takes a minimum of 100 calls to get an answer, and the majority of the time you are then told that all the appointments are gone. We also treat our community members to special offers, promotions, and adverts from us and our partners. If you don’t like our community, you can check out any time you like.If you’re curious, you can read our Privacy Notice.
"The Practice remains in the position confirmed by an independent review team in 2022, where we’re offering service at maximum capacity within the resources available to us.
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