Stores like Kohls, H&M, Bed Bath & Beyond and Zara have started testing out the self-checkouts in stores.
"The timing for department stores to test this out is actually great because consumers are really at a different place in terms of using technology within a store," said Shelly Kohan, a retail expert with Syracuse University."An accelerant that came out of the pandemic is the consumer's comfort with using technology."
However, there are risks with offering a self-checkout option. They can frustrate customers who aren't tech-savvy. Theft is also another major concern.
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